Refund policy

Returns & Refunds

We want you to be happy with your order.

Because our products are made to order, we generally cannot accept returns or exchanges for choosing the wrong size or color, or for a change of mind. Please review the product description and size guide carefully before placing your order.

If your item arrives damaged, defective, incorrectly printed, or you receive the wrong item, please contact us within 30 days of delivery. We will work with you to make it right with a replacement or refund when appropriate. We may ask for a photograph of the item so we can resolve the issue as quickly as possible.

If you have any problem with your order, please reach out to us. We want every customer to feel comfortable purchasing from Under a Big Sky, and we will always do our best to help.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or card provider.